MOST FREQUENTLY ASKED QUESTIONS

How can we help you?

get in touch with us

If you have questions or at any point or can’t find the answer you were looking for, call or email us directly at sales@customboxesprinting.co.uk. For issues about your orders or about our refunds, please refer to our Terms and Conditions for more details on our refund policy. Helping you answer all your questions and solving any problems you may have is our number one priority.

F.A.Q LIST

Can I print my own illustrations?

Yes, because we are specialized in any type of personalized printing so that you can have your own illustrations printed.

What is your standard turnaround time?

Our standard turnout time is 8 to 10 business days after the final approval of die-line and artwork.

How to take a Box Size?

How to Take A Box Size?

Box Dimensions
Box Dimensions
Box Dimensions
How do you measure a box?
To measure a box, you will need to use a ruler or measuring tape to measure the length, width and height of the box. Listed dimensions are always inside dimensions.
1- The first dimension to measure is length. Length is always the longest side of the box that has a flap.
2- The next dimension is width. The width side also has a flap, but is always the side shorter than the length.
3- Measure the height of the package. Height is the only dimension without a flap. Measure the standing side of the box from top to bottom. The height measurement does not include flaps.
NOTE: Acceptable manufacturing variance is +/- 1/8″.
What kind of file format do you need for printing?

We need AI, PDF, PSD and CDR format with 300dpi file for printing.

For more information please visit our Artwork Guidelines.

What payment methods do you accept?

We accept Paypal, Visa, Master Cards, Bank Transfer and Western Union.

 

What form are the folding boxes shipped in?

All boxes are shipped flat. (Exclude Rigid boxes)

What is your printing method?

We have a highly skilled printing team and We use unique modern printing technology such as digital and offset printing, combined with high color techniques such as CMYK and PMS color technology. Another feature that makes our packaging boxes always authentic is the finishing options available to us. However, we use a high quality finish such as matte, gloss, embossed, UV point, de-boss and embossed ink.

Do you also provide other fast shipping?

Yes, we provide express shipping service with 4-6 working days for a small fee.

Do you sell corrugated cardboard boxes?

Yes, we sell custom corrugated boxes with free shipping to UK.

What is a dieline, how is a dieline made?
A die-cut line serves as a packaging template that ensures a proper layout for a printed item. This is a diagram that shows all the cut lines and folds of a package in flattened form. They are also used for envelopes, pocket folders and more. There are a few steps to creating proper and exact die lines for products like boxes.
 
Sometimes a customer can send a sample of the packaging to the print shop. The company then dismantled the sent package to locate the designs and folds and take measurements. When there is a product, but no packaging, measurements are instead taken for the actual item with wrapped paper added to estimate the size.
 
From there, the cutting lines are then created in Adobe Illustrator with certain design guidelines. You can then use a hard copy of the die line you create to test with the product you are packaging. Once you’re right, paper prototypes are made with heavy paper or different materials. After careful checking of the prototypes for strength and other items, the finished packaging product will be ready to hit the racks.
Could I get wholesale price?

Yes, we do offer special discounts to entire resellers / Whole sellers.

What is embossing?

The relief pattern is embossed on the bottom. It is the way to create relief images or designs in a box panel.

what is Embossing

What is Debossing?

Debossing is when an image (logo, text, etc.) is imprinted into your print piece, creating a depressed effect. Just like embossing, you can choose to leave the debossed area untouched or fill it in with ink or foil stamping.

what is Embossing

What is Foiling?

Foiling is a specialised technique whereby a thin film of metallic or foil is impressed onto a document using a die (or stamp). It creates elegant, eye-catching results that simply cannot be replicated using standard printing.

what is foiling    what is foling

What is window patching?
Window patching is a technique in which window film is added to cardboard which provides a clear plastic viewing panel of a box.
 
what is windows patching
Can you print inside the box

Yes, we also print inside the boxes. 

can you print inside

How to Order Personalized Boxes?
In these 3 easy steps you can order your own personalized boxes
 
1- Choose a box style
2- Get a quote
3- place your order
Once payment is confirmed, your order will be transferred to the production unit.
 
Do you offer custom boxes?

Yes, we do! You can choose from a variety of box styles, as well as several vibrant eye-catching colors for both the outside and inside of the box (the combinations are almost endless!). Visit our Products page and learn how to make them your very own!

If I need to make a return, what’s your policy?

If you’re unhappy with your order or have received defective merchandise, please contact us! Most items can be returned or exchanged within 30 days. All custom items, such as our custom boxes, are final sale.
For a more in-depth look, please visit our below pages.

Refund Policy Page

Term and Condition Page